Return on Experience (RoE)

Human centered design is categorized as an industry standard for how to design and develop great software. However, enterprise software is a category that is not very advanced in this field and product teams often find themselves struggling when trying to prioritize the user experience (UX). This talk provides insight into the challenges that product teams experience when designing and developing software where the purchase decision maker-and the end user are different. The specific challenges the talk will dive into are the metrics used to communicate the UX perspective, how these are perceived on the product teams, and why this impacts a teams’ ability, and willingness, to prioritize the UX.

Bio: Rikke Kiilerich is a Design Researcher at Microsoft. In 2021 she received funding from Innovation Fund Denmark to initiate an Industrial PhD project as a three-year collaboration between Microsoft and Copenhagen Business School, where she studies the challenges of developing human centered enterprise software in big tech organizations. She will spend six months at Stanford University in 2023, where she will be working on publishing her research in collaboration with relevant professors and practitioners from the research community and the broader tech industry.

Rikke Kiilerich

Her kan du læse om Rikke Kiilerich, som holder et oplæg med fokus på udfordringerne i prioriteringen af slutbrugeren i enterprise software udvikling. Mød Rikke Kiilerich til dette års Driving IT.

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Rikke Kiilerich

Driving IT

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